At Nightfall Market we strive to provide reliable digital services.
1. Digital Products
Due to the nature of digital goods, all sales are generally considered final.
2. Eligible Refund Situations
Refunds may be considered if:
- Product cannot be delivered
- Product is permanently unavailable
- Staff cancels the order
- Payment was duplicated
- A verified system error occurred
3. Non-Refundable Situations
Refunds will not be issued for:
- Change of mind
- Accidental purchases
- Customer provided incorrect information
- Successfully delivered products
- Redeemed gift cards
- Used accounts
- Accepted gifts
- Chargeback attempts
4. Replacement Policy
Depending on the situation, Nightfall Market may provide:
- Full refund
- Partial refund
- Replacement product
- Equivalent store credit
5. Processing Times
Approved refunds may take between 1-10 business days depending on the payment provider.
6. Fraud Prevention
Nightfall Market reserves the right to deny refund requests if abuse, fraud, false claims, or suspicious activity is detected.
7. Support
If you believe an issue occurred with your order, please contact Nightfall Market support before opening disputes with payment providers.
Most issues can be resolved quickly through our support team.